Frequently Asked Questions

Everything you need to know about shopping at Potters Cookshop

What are your standard shipping rates and delivery times?

We offer standard delivery within 3-5 working days for a flat fee of £4.95, or free shipping on all orders over £50. Express next-day delivery is also available for orders placed before 1 pm.

What is your return policy for kitchenware?

We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, certain items like opened food-contact products cannot be returned unless faulty.

Do your products come with a manufacturer's warranty?

Yes, all our premium cookware and electrical appliances come with a standard manufacturer's warranty, which typically ranges from 1 to 10 years depending on the specific brand and product.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase using PayPal, Apple Pay, or Google Pay for a faster checkout.

How can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress in real-time.

Are your products suitable for induction hobs?

Many of our cookware ranges are induction-compatible. You can find this information in the 'Product Specifications' section on each product page, or look for the induction-friendly symbol on the item.